Simon Thompson is a commercial contracts strategist, speaker, data scientist, founder, and previously a rocket scientist. Over the last 14 years, working with leading organisations in Australia, USA, UK, NZ, and South Africa, he discovered that organisations are not getting the results from the critical services that they have outsourced. Managers of these multi-million dollar arrangements want confidence that they are getting what they are paying for and that the cost for the desired outcome generates the most value possible. The problem is the web of KPI’s, rates, and contract variations, that make these arrangements difficult to manage, let alone optimise. The business leaders that they work with, work fewer hours, spend more of their working hours improving their operation (instead of working in it) and their operation is consistently seen as the benchmark that others are measured against.